Delivery

Free delivery at home via DHL for all purchases from €50 and up. Below this amount, delivery costs are €3.95

• All orders placed from Monday to Thursday before 12:00 are delivered the next day..
• All orders placed between Thursday at 12:00 and Friday at 12:00 are delivered on Saturday or Monday at home, on Monday at a collection point or on Tuesday in a shop.
• Orders placed after 12 noon on Friday will be delivered on Tuesday.

We answer all your questions about delivery here

Returns

Do one or more products in your order not match your expectations? No problem, you can return it to us within 30 days of delivery and we will refund you using the same payment method you used to make the purchase.

Products must be returned in their original condition, unworn and unwashed, and with the price tag attached.

Ready for a return? Here's how to proceed:

1. Go to our returns portal here
   • If you are already logged into the LolaLiza website, simply select the order from which you wish to return one or more items.
   • If you are not logged in, you can log in with your Lolaliza identification details and select the order in question, or directly enter your order number and the e-mail address you used to place your order.
2. Once you get to the order, you can select the items you want to return and select the reason for the return.
3. Your return goes via DHL. You will receive an e-mail with the return label to stick on your parcel. Pack your products with the return label.
4. Are returns free of charge?
   • If you are a LolaLiza member, your returns are free of charge. (except for outlet products)
   • If you are not a LolaLiza member, you pay € 2 return fee. This amount will automatically be deducted from the refunded amount.

For more explanation on return conditions, click here