Delivery

You have two delivery options:

• • We deliver your parcel to an address of your choice via DHL (home, workplace, etc.)

• • We deliver your parcel free of charge to your home for a purchase of €50 or more. Below this amount, the fee will be €3.95.

Naturally, we do our very best to deliver your order as soon as possible.
The delivery time depends on the day of your payment, where you live and your chosen delivery method.

We deliver your order within 1 to 2 working days of receipt of your order confirmation.
If you order before 13:00 on weekdays, we will deliver your parcel the next working day!

We deliver from Monday to Saturday inclusive, except on public holidays.
During busy times and sales periods, you may have to wait a little longer.

Please note, these are estimated delivery times. Actual delivery times may vary.

Unfortunately, you can't change the delivery address once the order has been confirmed.
The best thing to do is to contact our courier via the dispatch confirmation email entitled 'Your parcel from this sender is on its way: select a delivery option'.
This email contains a link that enables you to select a new delivery option. You can also enter your track & trace code (also included in the confirmation email) on the courier's website.
Dit vind je terug in dezelfde e-mail.

Remember to check your spam folder too!

If you are not present when the postman passes by, you will find a note of attempted delivery in your mailbox. You then have the following options:

• • You can request a free second delivery of your package.
• • You can pick up your package at the bpost pick up point indicated on the notice. Your package will be available from the next day at 11am.
• • You have your parcel delivered to a GLS Parcel Shop and pick it up at a time that suits you (Option not available in the Netherlands)

As soon as your order has been packaged, you will receive an email with a tracking code.
Can't wait? If you are a member of LolaLiza Love Program, visit the LolaLiza online store and click on 'My Account'.
This gives you an instant overview of your order status.

Currently, www.lolaliza.com delivers in Belgium and to the Grand Duchy of Luxembourg, France and the Netherlands.

Always check your spam folder first. Do also check the order history in your account.
Can't find anything at all? Send us an email at customers@lolaliza.com.
Remember to include the email address you used, order date and order amount.

Obviously, we aim to ensure that your purchases are delivered in perfect order. Despite our best efforts, things may occasionally go wrong. If there are any problems with your order, please contact our customer service department as soon as possible via our contact form or emailing us at customers@lolaliza.com.

We work in close partnership with bpost.