LolaLiza Love Loyalty Programme

▼ How can I become a member?

There are 3 different ways:

  • 1) Go to a LolaLiza boutique and sign up for membership at the cash desk.
    You choose whether you want to use the LolaLiza app or a physical loyalty card.
  • 2) Go online via the following link www.lolaliza.com/lolalizalove
    We will link a digital card to your account. You can use this digital card by downloading the app and logging in with the same email address.
  • 3) Download the app and create an account at: www.lolaliza.com/lolalizalove.
▼ What are the benefits? Why should I become a member?

Every woman is unique and that is exactly what we love at LolaLiza. That is why we reward our loyal customers with a varied and personalised loyalty programme.

  • Actions and promotions reserved for members.
    Special actions and/or promotions from LolaLiza Love only valid for members.
  • Be the first.
    Be the first to know about our great promotions and events.
  • A birthday present every year.
    Your birthday will be even more fun!
  • Become a member of the LolaLiza family.
    Invitations to VIP fashion events.
  • Free returns (non-outlet)
    Return your non-outlet orders for free.
▼ How to enjoy the benefits of the LolaLiza Love loyalty program?

When you make a purchase in a LolaLiza boutique, simply show your customer card at the cash register.
Forgot your card? Provide your email address to the shop assistant. Your LolaLiza purchase will immediately be processed and linked to your customer card. This way, every purchase contributes to your LolaLiza Love account.

When you place an order in the online shop, the details of your order will automatically be registered into your account.

TIP: In our app, you always have a clear overview of your LolaLiza shop credits!

▼ Where can I get an overview of my LolaLiza Love advantages?

Both online and via the app. Log in and go to 'My LolaLiza Love Love advantages.

▼ I forgot my loyalty card during my last visit to the store.
What should I do?

Give your email address at the cash desk and tell the sales assistant that you are a member.
Our sales assistant(s) will usually ask you this themselves!

▼ I have a LolaLiza Love loyalty card from the store.
Do I need to create an online account too?

For online purchases, it is best to create an account using the email address that is linked to your loyalty card.
This makes it easier to use your LolaLiza Love advantages.
It also means that you don't have to save any emails anymore.

▼ I haven't received an email confirming my registration. What should I do?

Send us an email at customers@lolaliza.com

▼ I originally chose to have the physical loyalty card but would prefer
to use the app now. Or use both alongside each other. Can I do this?

Yes, you can!

▼ I originally chose to use the app but would prefer to use
a physical loyalty card now. Or use both alongside each other. Can I do this?

Yes, you can!

Go to your nearest LolaLiza boutique and request a physical loyalty card.
Have your app scanned so that our sales assistants can create a new card for you.

▼ I have a new email address. How can I change this in my account?

Currently, you can't change this yourself.
Send an email to customers@lolaliza.com, including both your old and new email address.

▼ My card has been lost or stolen. What should I do?

Have a new card created at your nearest LolaLiza boutique.

▼ It is my birthday and I haven't received an email.

Send an email to customers@lolaliza.com

▼ I want to modify or delete my personal data, how do i proceed?

Simply send an email to privacy@lolaliza.com. Your request will be processed within 3 to 4 working days.